Once you have completed your purchase you will receive an email confirmation with all of your order details including a list of items purchased, confirmation number, tracking number and payment receipt. Please be sure to check your spam folder if you do not receive confirmation in your regular inbox.

Orders can be modified or cancelled within 24 hours of placement. After this period, you will be unable to make any changes or cancellations. Please contact customer service via email or Contact Form as soon as possible if you need to modify your order.

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the status of your shipment via the respective courier's website. If you encounter any issues with tracking, please contact customer service for assistance.

Shipping costs vary depending on your location and the weight of your order. You'll see an estimated shipping cost during the checkout process, prior to finalizing your order.

We apologize for any inconvenience. If your order arrives damaged, please contact our customer service within 7 days of receiving the item. We will provide instructions for returning the damaged goods and issue a replacement or a refund as applicable. Please note that refunds typically take between 7 to 10 business days to process.

Certainly, 30-day return policy from the date of delivery. Items must be returned in their original condition and packaging. Please note that all sale items are final and non-refundable and return shipping costs are the responsibility of the customer.

At this time I am only shipping within the US and Canada. However, this is only temporary so please be sure to sign up for the Crimson Shadows Newsletter for new and updates!

Free shipping is available for all orders within the US. Outside the US standard shipping rates will be applied.

Certainly, we offer a 30-day return policy from the date of delivery. Items must be returned in their original condition and packaging. Please note that return shipping costs are the responsibility of the customer.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

I currently accept a variety of payment options for your convenience, including credit cards (Visa, MasterCard, American Express), as well as Shop pay, Google Pay and Apple Pay. All transactions are secure and encrypted for your safety.